frequently asked questions (click on the question to show the answer)
How long will it take the carpet/upholstery to dry?
Typically, on a hot, dry day it will take between 2-4 hours to dry. On a rainy, damp day the time may increase to 6-8 hours. Opening windows, turning on the air conditioning (or heating system) or setting up fans can all speed up the drying process.
How long before myself/kids/pets can walk on the carpet?
Although you may walk on the carpet immediately after cleaning, we recommend limiting the amount of traffic on the carpet until it has fully dried. Avid wearing street shoes as this may re-soil the carpet.
Are the cleaning agents used harmful to children or pets?
The cleaning solution used is both environmentally and family friendly. Again, it is best if the carpet and upholstery is completely dry before contact is made between children and pets.
Do I need to move the furniture before the technicians arrive?
No. Our technicians are trained to move any and all furniture (except very large/heavy items) and will return them when the cleaning is complete. We do recommend that small breakables be removed by you ahead of time.
Do I have to be home while my carpet is being cleaned?
It is not necessary you be home while we clean the carpet, but it is whatever you are comfortable with. We do recommend you meet with the technician initially to go over any concerns or questions.
How do I pay for the service?
For your convenience, we accept cash, check or credit cards (VISA, MC or AMEX). Payment should be made to the cleaners at the completion of the job, unless prior arrangements have been made with office management.